Manager is more concerned about money than service. I reserved what seemed to be a great deal online. $129 per month for a 12 x 25' air conditioned, interior access, ground level storage space (screen shot attached.) 1/2 off the first month or 2nd month free. Awesome.
North Trinity Self Storage: Want to be the best in the eyes of your customers and prospects? Want to secure more promoters? Then stop worrying about revenue and start thinking about the position you put your customers in. You can start by DOING THE RIGHT THING FOR THE RIGHT REASON!
Great place to store your goods with friendly knowledgeable staff.
Nothing on the screen prior to the reservation indicated anything otherwise. I notice on the confirmation something about parking. I figure a vehicle could fit in the space because, why would an open parking space be air conditioned?
They even helped us out by allowing us to borrow an appliance dolly for an item we were not prepared for at the time.
We rented from them a large, temp controlled unit for about 7 months. It was clean, nice music played in the facility and all the access points worked without issue.
I'm a fair person. I travel the country teaching customer service, so maybe I have too sharp of an eye for this, but when you put a customer in a difficult position (i.e. They trusted your online reservation process and now your customer is scrambling to find SOMETHING, ANYTHING, because of you), you simply err on the side of humanism and do the right thing for the right reason. NOT the case at North Trinity Self Storage! ONLINE STORAGE SEEKERS BEWARE: The info listed is not what you get. I am in an incredibly difficult spot because of North Trinity Self Storage, and they have made it clear that they DO NOT CARE. Money is more important than the customer.
We get a call from Pam a couple days later (since I have found storage, and trusted North Trinity Self Storage, I stopped looking for my move next week.) Pam states that it IS just a parking space, this Air-conditioning glitch happens all the time (then why haven't they fixed it?), and the only space they have is a 12 x 18' space for $289 per month. No special. I asked if they could make it right somehow, perhaps we might be able to secure that unit at a discounted rate (This is basic customer service: We screwed up and put you in a difficult spot, we're sorry, here's a special deal to make it right.) Nope. I get a message from Pam the following day, "...my manager says there's too much of a demand to discount the rate." Wow. Not even an attempt at making it right. So that's that.
I have reserved another unit at Public Storage down the road, but it would have been nice for North Trinity Self Storage to ATTEMPT to make a bad situation better. I even told Pam (before she left me the message saying "no") that I am an avid online reviewer and that I would totally make it worth their while as a customer. They could have had an outspoken promoter of a customer; instead they chose to get a review like this.
This is the best to rent from and store your valuables. Thanks North Trinity!
We really enjoyed, as about as much as you can, North Trinity Self-Storage. While the concept of storing items is not fun, the team at North Trinity were friendly, helpful and willing to help my family in our time of transition from our sold home to our new home build.
Great place to store your goods. Friendly knowledgeable staff.
Excellent clean, profession, temperature control easy access both loading and unloading the courtesy employees highly recommend I would highly recommend them to anyone that require storage
7/3/2017 - UPDATE FOR NORTH TRINITY SELF STORAGE: You responded to my original post with "We would like more information..." Did you happen to, I don't know, read my post? Ask Pam if you need more details. Ask the manager who denied making the situation right. You screwed up because you don't want to fix your online reservation description glitches, you left me to scramble to find another storage facility while I was 1,000 miles away from home, you could have just made an EFFORT to remedy the terrible experience I had... COULD YOU EXPLAIN TO ME WHAT MORE YOU NEED TO KNOW? Ever think it might be a good idea to reach out to your customer to find out, or did your online reservation system lose that info as well? Your billboards are nice, you seem to have a clean place, now just pretend to care and you'll have it made!
North Trinity Self Storage is a US Storage based in New Port Richey, Florida. North Trinity Self Storage is located at 4134 Little Rd, New Port Richey, FL 34655, USA.
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