I am a regular Ebay shipper, an when I brought a Priority Mail package in to get a shipping receipt, the clerk told me "something had come down Aug. 1, and now she had to weigh all the packages to make sure they were the correct weight or she'd have to pay for it". I use a USPS scale, so my scale has always been on the money, within .5 oz, which is tolerance. When she weighed the package, it came up 1.2 oz more different than what I had paid for. She, not knowing how to solve this problem, since I had a pre-printed label already paid for on the package, called over the Mgr., Ken. He is one SOB, and when he came over and said to her in a gruff voice, "what's wrong", and she told him, he picked the package up off the scale, and slammed it onto the counter in front of me and said, "take it back and correct it"! I explained that once I bought the postage, paid for it online, there is no way to correct it. He then laughed at me, and said, "guess YOU have a problem then". "Take it to another post office". I told him my scale and his scale was off by about 1.5 oz., on a 3 lb package. He went into a fit telling me how he would have to pay for it when the USPS checked it (they are a contracted station, not a Real Post Office). Yeah Ken, way to go to help out a customer, especially since I was willing to pay a difference if needed!!!
Had a very good experience today. Customer service was great and I was in and out in good time. I have had a few less satisfactory experiences at this location but today made up for those few experiences. We all have bad days, just got give everyone the benefit of the doubt.
I don't see how this place has such a bad rating. I frequently mail packages, a few times a week, and every employee is ALWAYS courteous and helpful. I've never heard any of them being rude to other customers either.
I went to another PO in the area, they weighed the package, and it came out EXACTLY what I had weighed it!!! So, is this contract PO jacking up the weight to collect more that what is actually owed? The USPS should look into this guy, he does not represent them well!!!
Terrible customer service. The lady seemed like she didn't want to be bothered. Very rude staff.
If I could give it zero stars I would. The woman working here is great. The guy seems like he purposefully will do things slower if he's in a bad mood. Why is it so difficult for government employees to give good customer service?
Us Post Office Annex is a US Post Office based in New Port Richey, Florida. Us Post Office Annex is located at 4022 Little Rd, New Port Richey, FL 34655, USA.
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